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Privacy Policy

This Privacy Policy is published and maintained by Ace & Ivy LLC (“Ace & Ivy”) in order to demonstrate its firm commitment to privacy and to describe the information-gathering and dissemination practices for www.aceandivy.com (the “Site”). 

1. Acceptance of Privacy Policy
Each time you access the Site and / or Ace & Ivy’s Social Media Pages, you accept this Privacy Policy, as may be amended from time to time. 

2. Changes to the Privacy Policy
Ace & Ivy reserves the right to modify this Privacy Policy at any time.  These amendments may take place with or without notice to you.  You agree that it is your responsibility to periodically review this Privacy Policy and become aware of any updates.  Your continued use of the site following any updates is deemed to be an acceptance of the updates.

3. Personal Identification Information that Ace & Ivy Collects 
When you visit the Site, set up a user account on the Site, place an order on the Site, fill out a form, send us an email, respond to a survey or otherwise interact with the Site, we collect the personal information you give us such as your name, address, email address, telephone number and credit card information.  Ace & Ivy may also collect information related to the pages you browse, the type of products you are interested in and other information related to your shopping choices.  Please note you may always browse the Site as a guest and refuse to supply personal identification information; however, your ability to interact with certain parts of the Site may not be possible.

4. Non-Personal Identification Information that Ace & Ivy Collects
Ace & Ivy may collect non-personal identification information when you interact with the Site, which may include your computer’s internet protocol (IP) address, the type of browser or computer, technical information related to your connection to the site, and other similar information. 

5. Cookies
Ace & Ivy may use cookies on the Site in order to improve the user experience.  A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing a website for record-keeping purposes.  When you return to the Site, the cookie allows the browser to notify the Site in order to customize your visit.  You may enable or disable cookies in your browser’s settings. 

6. How Ace & Ivy Uses this Information 
Certain information collected from you is used within the context of providing our services to you.  Ace & Ivy will look at information related to how you use the site (which pages you access, etc) and any feedback you provide to us in order to improve the user experience on the website and customer service. Ace & Ivy will also use information you provide to us to process transactions, respond to customer inquiries and to send marketing emails if you opt in to receive them. When you provide your credit card information, this is stored according to the Payment Card Industry Data Security Standards (“PCI-DSS”) as long as is necessary to complete your purchase transaction.  After the purchase is complete, your purchase transaction information is deleted. 

7.  Information Sharing
If you make a purchase on the Site, Ace & Ivy will share your name, address, phone number and email address with the seller from whom you purchased the item.  Ace & Ivy will never share your credit card information with these sellers.  All sellers who retail their products through Ace & Ivy have agreed that they may contact customers regarding their order, but may not use their contact details for anything else. Please note your credit card and personal information will also be shared with the payment gateway(s) and e-commerce host that Ace & Ivy employs which have their own privacy policies. Ace & Ivy does not sell, trade or rent your personal identification information.  In dealings with our business partners, advertising agencies and trusted affiliates we may share aggregated information about user demographics, but this will not include any personal identification information. 

8. Email Marketing
With your permission, which is deemed to be implied if you open an account on the Site, we may send you emails about our store, new products, services and activities and other information we believe would be of interest to you.  You may always opt out from these emails by clicking the “unsubscribe” link at the bottom of the email or by contacting us at support@aceandivy.com.

9. Third Party Sites
If you access a third-party service or website via the Site, you will be subject to the privacy policy of that third-party site.  Ace & Ivy is not responsible for the content, terms and conditions or privacy policies of other sites, and interacting with any other website is subject to that own website’s policies.

10. Security
In order to protect your personal information, Ace & Ivy takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  All credit card information received is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  All PCI-DSS requirements are followed in addition to other generally accepted industry standards.  Ace & Ivy cannot guarantee that your information will not be lost or misused, but we make a committed effort to ensure that it remains protected.

11. Google Analytics
Ace & Ivy uses Google Analytics to help learn who visits the Site and the pages that are being looked at.

12. Mergers & Acquisitions
If Ace & Ivy is merged with or acquired by a third-party company, your information may be transferred to the new entity. 

13. Questions and Contact
If you would like to correct, amend or delete any personal information we have about you, register a complaint or have a question, please contact support@aceandivy.com.

14. Legal Obligations
This Site may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process involving the Site. 

This document was last updated on 08 August 2013.  Copyright © 2013 Ace & Ivy LLC.